At pkgems, your privacy is not an afterthought — it is a foundational commitment. This Privacy Policy explains exactly what personal data pkgems collects from Pakistani players, how that data is used and stored, who it may be shared with, and what rights you hold over your own information. Please read this document carefully before registering an account or providing any personal information through pkgems.net.
Summary: pkgems collects personal data to operate your account, process payments, comply with its gaming license obligations, and keep the Platform safe and fair. We do not sell your personal data to third parties. Your data is stored securely and retained only for as long as necessary. You have the right to access, correct, or request deletion of your data at any time by contacting [email protected].
This Privacy Policy sets out the basis on which pkgems ("we", "us", "the Company", or "pkgems") collects, processes, stores, and shares personal data about individuals ("you", "User", or "Player") who access or use the pkgems online gaming platform available at pkgems.net.
This Policy applies to all personal data collected through the pkgems website, mobile-optimised browser interface, customer support communications, and any other interaction you have with pkgems. It should be read alongside our Terms & Conditions and Responsible Gaming policy, both of which are incorporated by reference into our overall agreement with you.
By registering an account with pkgems, depositing funds, or continuing to use the Platform after this Policy has been made available to you, you acknowledge that you have read and understood how your personal data will be processed as described herein. If you do not agree with any part of this Policy, you should not use the pkgems Platform.
pkgems is the data controller responsible for your personal data collected through pkgems.net. As data controller, pkgems determines the purposes and means by which your personal data is processed. pkgems operates under an internationally recognised gaming license, and its data processing activities are conducted in accordance with that license's applicable data protection requirements.
For any questions or requests relating to your personal data, you may contact pkgems's data protection point of contact at the email address provided in Section 15 of this Policy. pkgems will respond to all verifiable data-related requests within a reasonable timeframe and in accordance with applicable obligations.
pkgems collects the following categories of personal data from its Users. The specific data points collected may vary depending on the nature of your interaction with the Platform and the stage of account verification you have reached.
| Category | Data Points | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, CNIC number or passport number | Registration & KYC verification |
| Contact Data | Email address, mobile phone number, residential address (city, district, province) | Registration & account updates |
| Financial Data | JazzCash / EasyPaisa wallet numbers, bank account details (HBL, UBL, Meezan), USDT wallet addresses, deposit and withdrawal history | Payment processing & KYC |
| Gaming Activity Data | Bet history, game sessions, wagering amounts (PKR), wins and losses, bonus usage, responsible gaming limit settings | Ongoing platform use |
| Technical Data | IP address, device type and identifiers, browser type and version, operating system, session timestamps, referral source | Automatically on platform access |
| Verification Documents | Scanned copies of CNIC / passport, proof of address documents, payment method ownership confirmations | KYC verification process |
| Communications Data | Live chat transcripts, email correspondence, support ticket contents, feedback submissions | Customer support interactions |
pkgems does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, or health information, except where disclosure of such information is incidental to a support communication or required by applicable law.
pkgems collects personal data through the following means:
pkgems uses the personal data it collects for the following purposes:
Marketing Opt-Out: You may withdraw consent to receive marketing communications from pkgems at any time by updating your notification preferences in your account settings or by contacting [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to that withdrawal.
pkgems processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
pkgems does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your personal data may be shared only in the following limited circumstances:
Where pkgems shares data with third-party service providers acting as data processors, those providers are contractually bound to process your data only on pkgems's instructions, to maintain appropriate security measures, and not to use your data for their own independent purposes.
As pkgems operates under an international gaming license and uses globally distributed technology infrastructure, your personal data may be transferred to and processed in countries outside of Pakistan. Where such transfers occur, pkgems takes appropriate steps to ensure that your data receives a level of protection consistent with this Privacy Policy and applicable data protection standards.
These steps may include contractual data transfer agreements with receiving entities, use of approved standard contractual clauses, or reliance on adequacy decisions applicable to the receiving jurisdiction. If you would like further information about the safeguards applied to international data transfers involving your personal data, please contact us at the address in Section 15.
pkgems retains your personal data for as long as is necessary to fulfil the purposes described in this Policy, unless a longer retention period is required by law or by pkgems's regulatory obligations under its gaming license.
When personal data is no longer required, pkgems will securely delete or anonymise it in accordance with its internal data retention procedures.
pkgems uses cookies and similar tracking technologies on pkgems.net to operate the Platform, remember your preferences, analyse usage, and support fraud prevention. The types of cookies used by pkgems include:
Most web browsers allow you to control cookie settings through the browser's preferences menu. Disabling non-essential cookies may affect certain features of the pkgems Platform but will not prevent you from accessing core gaming and account functions. pkgems does not currently use third-party advertising cookies or sell cookie data to advertisers.
pkgems implements technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include, but are not limited to:
Please Note: While pkgems takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You also have a responsibility to keep your pkgems account credentials confidential. If you suspect your account has been compromised, contact [email protected] immediately.
Subject to applicable law and pkgems's legal obligations, you have the following rights in relation to your personal data held by pkgems. To exercise any of these rights, please submit a written request to [email protected] with your full name, registered email address, and a description of your request.
pkgems will respond to all verifiable rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further two months, in which case pkgems will notify you of the extension and the reason for it. There is no charge for submitting a rights request unless the request is manifestly unfounded or excessive.
21+ Only: The pkgems Platform is strictly for adults aged 21 years and over. pkgems does not knowingly collect personal data from individuals under the age of 21.
pkgems applies mandatory age verification procedures during the account registration and KYC process to prevent minors from accessing the Platform. If pkgems becomes aware that personal data has been collected from a User who is under 21 years of age, it will promptly suspend the relevant account, void any associated transactions, and delete the minor's personal data in accordance with this Policy.
If you have reason to believe that a minor has registered on the pkgems Platform, please contact us immediately at [email protected] so that appropriate action can be taken without delay.
pkgems reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The revised Policy will be published on pkgems.net with the updated effective date indicated at the top of the document.
Where changes to this Policy are material — meaning they significantly affect your rights or the way we process your data — pkgems will endeavour to provide reasonable advance notice to registered Users via email or a prominent notice on the Platform. Your continued use of pkgems following publication of a revised Privacy Policy constitutes your acceptance of the updated terms.
Last Reviewed: This Privacy Policy was last reviewed and updated on 1 January 2026. pkgems recommends that all Users review this Policy periodically to remain informed of how their personal data is being managed.
If you have any questions about this Privacy Policy, wish to exercise any of your data protection rights, or have a concern about how pkgems handles your personal data, please contact our support team. We are available 24/7 and will respond to all data-related enquiries promptly.
Email: [email protected]
Subject Line: Please include "Privacy Request" or "Data Enquiry" in the subject line of your email for faster routing.
Response Time: pkgems aims to acknowledge all privacy-related requests within 48 hours and to provide a substantive response within 30 days.
When submitting a data rights request, please provide your full registered name and the email address associated with your pkgems account so that we can verify your identity before processing the request. This verification step is necessary to protect your personal data from unauthorised access or disclosure.
Privacy is built into everything pkgems does — from registration through to withdrawal. Here is what that commitment looks like in practice for every Pakistani player on the Platform.
All data transmitted between your device and pkgems servers is protected by TLS encryption. Your CNIC details, payment information, and account credentials travel securely — every single time.
pkgems's identity verification process protects every player on the Platform — including you. By confirming identities, we keep fraudulent accounts and bad actors out of the ecosystem entirely.
pkgems does not sell, rent, or trade your personal data to advertisers or third-party marketers. Your information is used solely to operate your account and comply with licensing obligations.
From marketing preferences to data access requests, pkgems gives you real control over your personal information. Submit a request anytime and we will action it within 30 days — no runaround.
Payment data shared with JazzCash, EasyPaisa, HBL, and other Pakistani payment providers is handled under strict contractual data protection terms. Your PKR transactions stay private and protected.
pkgems uses gaming activity data to identify and support players who may be showing signs of problematic gambling — a responsible use of data that puts player welfare ahead of commercial interests.
As a pkgems player, you hold real data protection rights. Here is a plain-English summary of each right and what it means for you practically.
Request a full copy of the personal data pkgems holds about your account, payments, and gaming activity.
Ask pkgems to fix any personal data that is inaccurate or out of date — for example, a changed residential address or updated contact number.
Where data is no longer needed and no legal retention obligation applies, you can ask pkgems to delete your personal information.
Ask pkgems to limit how it uses your data while a dispute about its accuracy or the lawfulness of processing is being resolved.
Receive your personal data in a structured, machine-readable format so you can transfer it to another service where technically feasible.
Opt out of marketing communications or any processing based on your consent at any time — with no effect on your account or gameplay.
Now that you know exactly how pkgems handles your data, you can play with full confidence. Join players from Lahore, Karachi, Islamabad, Faisalabad, and across Pakistan who trust pkgems every day. Your data stays yours — always. 21+ only. Please play responsibly.